Terms & Conditions Dadu Games – Guide Platform Usage for All Malaysian Players

By registering an account, accessing, or using any part of the dadu — including the website, mobile application and all services offered — you automatically agree to be bound by these Terms & Conditions in their entirety. This agreement takes effect from the date you first register or access the dadu platform.

If you do not agree with any part of these terms, you are not permitted to use the dadu platform. We encourage you to read this document in full and to contact the dadu support team if any section requires further clarification.

To register and use the platform dadu, you must meet the following eligibility requirements:

• Aged at least 18 years old at the time of registration.
• Be a legally competent individual with the capacity to enter into a binding contract.
• Not listed on dadu's self-exclusion register or any similar programme.
• Providing accurate, truthful, and complete information during registration.
• Not registering on behalf of another individual or using a false identity.

Each individual is only permitted to hold one active account at dadu. Any attempt to register multiple accounts — whether using different names, phone numbers, email addresses or banking details — is considered a serious violation and may result in the closure of all associated accounts and the forfeiture of all balances and bonuses.

Dadu reserves the right to request identity verification documents at any time, including a copy of your national identity card (MyKad), bank statement or proof of address. Failure to provide the requested documents within the specified timeframe may result in a temporary suspension or permanent closure of your dadu account.

All financial transactions on the platform dadu operated in Malaysian Ringgit (RM). Accepted deposit methods include:

All withdrawals must be made to the same payment method used for the deposit, or to a bank account/e-wallet registered in the name of the player. Withdrawals to third-party accounts are strictly not permitted on dadu under any circumstances.

All bonuses and promotions offered by dadu subject to wagering requirements and additional terms specific to each offer. The general conditions applicable to all dadu bonuses are as follows:

• New player welcome bonus is subject to wagering requirements 30× the bonus value before any withdrawal is permitted.
• The validity period for all bonuses is 30 days from the date the bonus is credited to your dadu account.
• Unused bonuses or unfulfilled wagering requirements that remain outstanding at the end of the validity period will be automatically forfeited.
• Each player is entitled to claim each type of promotion once only, unless stated otherwise in that promotion's specific terms.
• High-RTP games such as slots may contribute 100% towards wagering requirements, while certain other games may contribute a lower percentage – check the specific promotion terms on dadu for full details.
• Dadu reserves the right to withdraw or cancel any bonus where there are signs of abuse or fraud.

Each promotion on dadu has its own terms and conditions, which will be displayed alongside the relevant offer. Players are encouraged to read and fully understand the terms of each promotion before claiming it.

All players dadu are required to comply with the gameplay rules set out herein and to conduct themselves responsibly while using this platform. The following actions are strictly prohibited at dadu:

• Using any software, bots, automated scripts, or other tools that provide an unfair advantage in gameplay.
• Colluding with other players to manipulate game outcomes or exploit bonuses.
• Conducting any form of money laundering through the dadu platform.
• Threatening, insulting, or harassing dadu staff or other players through any of the platform's communication channels.
• Attempting to access another player's account without authorisation.
• Spreading false or misleading information about dadu to third parties.

Dadu employs advanced monitoring technology to detect suspicious gameplay patterns. Any breach of the rules may result in immediate account suspension, forfeiture of balances and bonuses, and — in cases involving fraud — a report to the relevant authorities.

Account Security dadu is a shared responsibility between the platform and you as a player. dadu provides bank-grade security infrastructure, but you should also take the following steps to protect your account:

• Use a strong, unique password that is not shared with any other account. A combination of uppercase letters, lowercase letters, numbers, and symbols is recommended.
• Never share your dadu login credentials with anyone, including family members.
• Log out of your dadu account after every session, especially when using a shared or public device.
• Enable two-factor authentication (2FA) if it is available in your dadu account settings.
• Contact dadu's support team immediately if you suspect your account has been compromised.

Dadu will not be held liable for any losses arising from unauthorised access to your account due to your own negligence or sharing of login credentials. All activity that occurs while your account is active is considered your own unless you have reported the account compromise to dadu within a reasonable timeframe.

Dadu takes a serious and proactive approach to responsible gaming. We provide a range of tools, freely accessible to all players, to help them manage their gaming activity wisely:

• Deposit Limit: Set daily, weekly, or monthly deposit limits on your dadu account. These limits take effect immediately and can only be increased after a 48-hour cooling-off period, protecting players from impulsive decisions.
• Loss Limit: Set a maximum limit on how much you can lose within a defined period. Once this limit is reached, dadu will automatically block any further wagering.
• Mandatory Break: Take a break from the dadu platform for 24 hours, 1 week, or 1 month. During this period, access to your dadu account will be fully blocked.
• Self-Exclusion: Apply for a long-term self-exclusion (minimum 6 months, maximum lifetime) from the dadu platform. Your account will be closed and any remaining balance will be refunded once all wagering requirements have been met.

Dadu also supports problem gambling awareness programmes. If you or someone you know needs help, please contact the dadu support team or visit the Responsible Gaming section on this platform for resources available in Malaysia.

Dadu respects the privacy of all its users and is committed to protecting your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010). Information collected during registration and use of the dadu platform includes:

• Full name, phone number, email address, and other contact details.
• Identity verification documents (MyKad or other requested supporting documents).
• Financial transaction records and gaming history on dadu.
• Technical data such as IP address, device type and browser information.

This information is used solely for the purposes of operating the dadu platform, fulfilling legal compliance requirements, improving our services, and communicating with you about your account. dadu will not sell or share your personal information with third parties for marketing purposes without your explicit consent. For more details, please refer to dadu's full Privacy Policy.

Dadu reserves the right to suspend, restrict, or close any account under the following circumstances:

• Violation of any part of these Terms & Conditions.
• Providing false or misleading information during registration or the verification process.
• Indicators of fraudulent activity, money laundering, or bonus abuse.
• Failure to complete the requested identity verification within the stipulated timeframe.
• Account closure requested by the player.
• Legal compliance requirements or instructions from the relevant authorities.

In cases of suspension pending investigation, all balances will be frozen until the investigation concludes. If no violation is found, your dadu account will be reinstated and your balance recredited. dadu will notify you via your registered email address or phone number of any action taken on your account.

Platform dadu provided "as is" and dadu makes no guarantee that the platform will always be free from technical disruptions, errors or downtime. dadu shall not be liable for any direct or indirect losses arising from:

• Service disruptions, server downtime, or technical issues beyond dadu's control.
• Data loss resulting from the player's own device failure or internet connection issues.
• Financial losses resulting from betting outcomes on games operating normally.
• Actions or omissions by third parties, including payment service providers.
• Account misuse resulting from the player sharing their login credentials.

Dadu's maximum total liability to any player under any circumstances is limited to the net deposit amount made by that player in the 12 months preceding the claim.

Dadu is committed to handling every player complaint fairly, transparently, and within a reasonable timeframe. dadu's official complaint procedure is as follows:

• Step 1 – Contact Customer Support: Submit your complaint via Live Chat or email dadu's support team. Include your account number, the date of the incident, and a detailed description of the issue. The dadu team will respond within 24 hours.
• Step 2 – Internal Investigation: The dadu support team will investigate your complaint and provide a response within 5 business days. For more complex cases, the investigation period may be extended to up to 14 business days.
• Step 3 – Appeal: If you are not satisfied with the initial investigation outcome, you may submit an appeal to dadu's Dispute Resolution Manager. All appeals will be reviewed by the senior team within 10 business days.

These Terms & Conditions and all disputes relating to the dadu platform are governed by the laws of Malaysia. The language used for all official communications and dispute resolution with dadu is Bahasa Malaysia or English.

If you have any questions, concerns or require further clarification on any part of these Terms & Conditions, the support team dadu is always on hand to help. We operate around the clock — 24 hours a day, 7 days a week — in Bahasa Malaysia.